Getting Started With Registration
If you have been putting off creating an account, it is worth saying that the whole process is usually quicker than people think. Our registration flow is set up to move you through step by step, without unnecessary screens or odd detours. For players in Australia, it normally takes only a few minutes, as long as you have the basic details ready when you begin.
Here is what you should have on hand before you start:
- A valid email address that you check regularly
- A password in mind with letters, numbers, and at least one symbol
- Your full legal name, exactly as it appears on your identification
- Date of birth - registration is only available from 18 years of age
- Current contact details, including a phone number where relevant
- Any internet-connected device: desktop, laptop, tablet, or mobile phone
It is important to keep in mind: using your correct personal information from the beginning saves a lot of trouble later. When details do not match your documents, it almost always slows down withdrawals or any identity checks we are required to do.
The Registration Steps
To start, go to our platform and look for the “Register” or “Sign Up” button on the main page. You will usually see it in the top corner of the screen, easy to spot.
The basic steps look like this:
- Select the registration button to open the sign-up form.
- Type in your email address or phone number, which will become your main login.
- Create a secure password that fits the stated complexity rules.
- Add your personal information: full legal name, date of birth, and contact details.
- Review the Terms and Conditions carefully, then accept them if you agree.
- Send the form and then open your email inbox for our confirmation message.
- Use the verification code or link in that email to activate your new account.
Once you click that link, registration is complete on our side. There is no extra waiting period and no additional forms at that point - your account becomes active and you can log in straight away.
Logging In and Recovering Access
Your login details are the email address and password chosen during registration. The login area is usually in the main navigation on every page, so access to your account is always at hand.
| Login Field | What to Enter |
|---|---|
| The address used during registration | |
| Password | The secure password you created |
| Forgot Password | Sends a reset link to your registered email |
If you cannot sign in for any reason, the “Forgot Password” function is available on the login screen. When you use it, we send a password reset link to the email address stored on your profile. Open that email, follow the steps, and you should have a new password confirmed within a couple of minutes. The link does not stay active forever, so it is better not to leave it for later. In some cases, a confirmation may also arrive by SMS, so it is worth keeping access to both your email and phone.
Store your login credentials in a safe place and avoid sharing them. If you notice activity that does not look like it came from you, it is important to contact our support team using the details shown in your account settings.
What Is Available Once You Are In
After registration is confirmed, the full online game lobby becomes available. Our online section covers the key categories that most players look for on a regular basis.
| Game Category | Examples |
|---|---|
| Slots | Different themed slot machines |
| Table Games | Blackjack, Roulette, Baccarat, Sic Bo |
| Live Casino | Live dealer table sessions |
| Other | Keno, automated table games |
The Reef Hotel Casino has been part of the Cairns landscape since opening in 1996. The Reef Hotel Casino at 35-41 Wharf Street is the only licensed casino in Cairns and operates as an integrated resort, with gaming tables and machines on the casino floor. The online platform is designed to extend that same brand environment to people who prefer to connect remotely. It is the same property and the same name, but a different access point that you reach through your device.
About The Reef Hotel Casino
Under the Pullman brand, the property includes a 128-room hotel, together with the casino floor, dining outlets, bars, and event spaces, all on the same site. The hotel is managed by Accor under the Pullman brand. The venue is operated in association with Casinos Austria International Limited and Accor Casino Investments (Australia) Pty Ltd, and it operates under Queensland gaming regulations, supervised by the Office of Liquor and Gaming Regulation. It attracts international guests travelling for the Great Barrier Reef, as well as domestic visitors who want more than just a casino floor during their stay.
For questions about the physical venue, the main contact number is +61 7 4030 8888. For gambling-related support, the Gambling Help Line at 1800 858 858 remains available.
