- Introduction
This Privacy Policy applies to The Reef Hotel Casino and governs the collection, use, storage, disclosure and protection of personal information relating to customers, members, visitors and other individuals who interact with the casino. The Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act, as well as applicable state and territory legislation governing casino operations and gambling services in Australia.
By visiting the premises, using the services, or providing personal information in any form, you acknowledge that your information will be handled in accordance with this Privacy Policy.
This Privacy Policy may be updated from time to time to reflect changes in operations, legal obligations or regulatory requirements. The current version of this Privacy Policy is available upon request and is published through official channels. Periodic review of this Privacy Policy is recommended.
- Information Collected
The Reef Hotel Casino collects personal information that is necessary for the lawful operation of the venue and for compliance with legal obligations. The types of personal information that may be collected include, but are not limited to:
- Full name, date of birth and residential address
- Government-issued identification details for age and identity verification
- Membership application details and records associated with any loyalty or rewards program
- Contact information including telephone number and email address
- Records of gaming activity where required by applicable legislation
- Surveillance and security data collected on the premises, where permitted by law
- Financial information required for processing transactions or compliance with anti-money laundering obligations
- Information provided when contacting customer service or support functions
Personal information is collected directly from individuals where practicable. In some circumstances, information may be collected from third parties, including regulatory bodies, law enforcement agencies or other entities, as permitted under applicable law.
- Purpose of Collection and Use
Personal information is collected and used for the following purposes:
- To verify the identity and age of individuals accessing the premises or services, in accordance with casino control legislation and responsible gambling requirements
- To process membership applications, renewals and the administration of any associated programs
- To comply with obligations under the Casino Control Act, the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), and other applicable federal and state legislation
- To prepare player activity statements and monitor responsible gambling conduct, including the administration of self-exclusion arrangements and patron exclusion procedures
- To respond to enquiries, complaints or requests
- To fulfil reporting obligations to relevant regulatory authorities
- To send notices required under applicable legislation or internal governance documents
- To detect, investigate and respond to suspected or actual unlawful activity on the premises
Personal information is not used for purposes beyond those described in this Privacy Policy unless consent has been obtained or use is otherwise permitted under the Privacy Act 1988 (Cth).
- Disclosure of Personal Information
The Reef Hotel Casino may disclose personal information to third parties in the following circumstances.
4.1 Regulatory and Law Enforcement Bodies
Personal information may be disclosed to gambling regulators, law enforcement agencies and other government bodies in accordance with legal obligations. This includes disclosure to the relevant state gambling and racing commission under applicable casino control legislation and codes of practice. Details of suspected or actual illegal activities on the premises may be shared with law enforcement and relevant regulatory authorities.
4.2 Other Casinos and Credit Reporting Agencies
For the purposes of conducting credit or background checks, particularly in relation to international gaming guests, personal information may be shared with other casino operators and credit rating or reporting agencies in relevant jurisdictions. Such disclosures are made only to the extent permitted by law and in accordance with the APPs.
4.3 Service Providers
Third-party service providers may be engaged to assist in the delivery of operational functions, including identity verification services, IT infrastructure and communication services. These providers are required to handle personal information in a manner consistent with this Privacy Policy and applicable privacy law.
4.4 Overseas Disclosure
In limited circumstances, personal information relating to international guests may be disclosed to agents, representatives or associated entities located outside Australia, including for the purpose of facilitating arrangements before or after a visit to the venue. Where such disclosure occurs, reasonable steps are taken to ensure the recipient handles the information in a manner consistent with the APPs, noting that overseas recipients may be subject to different legal frameworks.
Personal information is not sold to any external organisation.
- Data Retention
Personal information collected by The Reef Hotel Casino is retained for the period necessary to fulfil the purposes for which it was collected, or as required by law. This includes retention periods mandated by anti-money laundering legislation, casino control regulations and other applicable legal instruments. Once information is no longer required, it is destroyed or de-identified in a secure manner.
- Security of Personal Information
Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps include physical security measures at the premises, access controls for electronic systems, and staff training on privacy obligations. No method of data storage or transmission is completely secure, and absolute security cannot be guaranteed in all circumstances.
- Access and Correction
Individuals have the right to request access to personal information held about them by The Reef Hotel Casino, and to request correction of information that is inaccurate, incomplete or out of date.
Requests for access or correction should be directed to the Privacy Officer. Requests will be responded to within a reasonable timeframe, ordinarily within 30 days of receipt, unless an exception under the Privacy Act 1988 (Cth) applies. Satisfactory proof of identity may be required before a request is processed.
In some circumstances, access may be refused where permitted by law, including where providing access would unreasonably impact the privacy of another individual or where the request relates to information connected to an ongoing investigation.
- Complaints
If you consider that personal information has been handled in a manner inconsistent with this Privacy Policy or the Australian Privacy Principles, a complaint may be submitted to the Privacy Officer. Receipt of the complaint will be acknowledged and the matter will be investigated in accordance with internal procedures.
If the outcome of the internal process is not satisfactory, the complaint may be escalated to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
- Contact
All enquiries, access requests, correction requests and complaints relating to this Privacy Policy should be directed to:
Privacy Officer
The Reef Hotel Casino
Cairns, Queensland, Australia
Requests may be submitted in writing to the venue or through the contact channels made available at the premises. Privacy-related correspondence will be handled in a timely and thorough manner.